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iHoch Infotech Pvt. Ltd. respects the privacy of its users and is committed to protecting their personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website or web application, including any related services offered through the platform.

Information We Collect

We may collect personal information from you when you register on our platform, subscribe to our newsletter, respond to a survey, fill out a form, or interact with our services in any other way. This information may include:

  • Name
  • Email address
  • Phone number
  • Address
  • Payment information
  • Device information (such as device ID, operating system, and browser type)
  • Usage data (such as pages visited, features used, and interactions)

How We Use Your Information

We may use the information we collect from you for the following purposes:

  • To provide and maintain our services, including processing service and payments.
  • To improve our platform and enhance the user experience.
  • To personalize your experience and provide tailored content and recommendations.
  • To communicate with you about your service, updates, promotions, and other relevant information.
  • To respond to your inquiries, feedback, and requests for support.
  • To analyze usage trends and gather demographic information.
  • To comply with legal obligations and enforce our policies.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We may engage third-party service providers to assist us in providing and managing our services or to perform tasks on our behalf. These service providers may have access to your personal information only to the extent necessary to perform their functions and are obligated not to disclose or use it for any other purpose.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Choices

You may choose not to provide certain personal information, but this may limit your ability to use certain features of our platform. You may also opt out of receiving promotional communications from us by following the instructions provided in those communications or by contacting us directly.

Refund Policy

In the event of a payment cancellation or failure, the refund process will be initiated immediately. All refunds will be processed within 7 working days from the date of the cancellation or failed transaction. Please note that the refund amount will be credited back to the original payment method used during the transaction. In case of any delays beyond the specified timeframe, feel free to contact our support team for further assistance.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our platform after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at [email protected].